Privacy Policy

Hearthstone Design Build ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hearthstonedesignbuild.com or engage with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Opt in to receive SMS text messages
• Communicate with us via email, phone, or text message
• Apply for employment opportunities

This information may include your name, email address, phone number (including mobile phone number), mailing address, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us improve our website and services.

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze website traffic and performance
• Personalize your experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

How You Opt In to SMS

End users opt in to receive SMS text messages via our website form by visiting https://hearthstonedesignbuild.com/contact and completing a form that collects their phone number. Users can optionally select a consent checkbox to agree to receive SMS messages. By opting in, you consent to receive text messages from Hearthstone Design Build related to your project inquiry.

Types of SMS Messages

If you opt in to SMS communications, you may receive text messages related to:

• Project inquiry confirmations and follow-ups
• Appointment scheduling and reminders
• Project updates and status notifications
• Responses to your questions or requests

Message Frequency

Message frequency varies based on your project needs and interactions with us. We only send messages that are relevant to your inquiry or ongoing project.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Hearthstone Design Build is not responsible for any charges from your carrier.

How to Opt Out of SMS

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Emailing us at info@hearthstonedesignbuild.com with your request
• Calling us at (571) 556-1900

After you opt out, we will send you a final confirmation message. You will no longer receive SMS messages from Hearthstone Design Build unless you opt in again.

Need Help?

For help with SMS messaging, reply HELP to any message or contact us at info@hearthstonedesignbuild.com or (571) 556-1900.

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process quote requests and project consultations
• Send SMS text messages related to your project (if you opt in)
• Send newsletters and marketing communications (with your consent)
• Improve our website, products, and services
• Analyze usage patterns and trends
• Protect against fraud and unauthorized access
• Comply with legal obligations

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure storage of electronic and physical records

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (e.g., email services, analytics)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications
• The right to withdraw consent

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: